PocketryRefund Policy
We want you to be happy with Pocketry. If it isn’t right for you, you can get a full refund within 30 days of purchase, no questions asked. The free 14-day trial is there so you can try everything first, but the guarantee applies either way.
How to ask for a refund
- Email support@pocketry.app from the address you bought with, or include your order number. Tell us nothing more than that you would like a refund; reasons are welcome but not required.
- You can also ask Paddle directly at paddle.net using the receipt Paddle emailed you.
Who processes it
Orders are sold by our payment provider and Merchant of Record, Paddle.com Market Limited (“Paddle”), and refunds are issued by Paddle. We approve valid requests promptly, and Paddle returns the full amount you paid, including any tax, to your original payment method. Banks and card issuers usually take 5 to 10 business days to show it, and sometimes longer.
After a refund
- Your license key is no longer valid for use of Pocketry, for updates, or for support. Please remove the app or stop using it.
- Deleting the app does not delete your history. See the support page for where it is stored.
After 30 days
We may still help if something went wrong, such as being charged twice or a license that never arrived. Write to us and we will make it right where we can.
Your legal rights
This policy is in addition to, and does not limit, any rights you have under the law where you live, including any statutory right to cancel a purchase. Paddle’s Checkout Buyer Terms also apply to your order.
Disputes and chargebacks
Please contact us before disputing a charge with your bank. We can usually resolve it faster, and a refund through us takes effect sooner than a chargeback.